In today’s world of text messages and automated phone menus, personal interaction is becoming a lost art. But not at
AultCare. ...
“AultCare members appreciate the fact that we’re here to assist them,” Alene Markowski, AultCare senior telephone operator, said. “People comment all the time about how nice it is to promptly talk to a person. It’s much nicer than an automated system or waiting on hold for 30 minutes.”
While AultCare representatives are just a phone call away, many members enjoy face-to-face communication. “Being a local company, clients often come in and meet with us. That is especially nice for people who may have trouble hearing on the telephone,” Alene explained. “We provide a professional environment, yet one that is approachable and inviting.”
After 15 years of front-line interaction with AultCare clients and fielding more than 2.5 million calls, Alene is a bit of a local celebrity. “People recognize my voice and say, ‘You’re the AultCare lady,’” she said. “It makes me feel good to go out in the community and represent AultCare.”
While the number of AultCare employees has grown significantly since Alene joined the organization, the emphasis on personal touch remains. “You want comfort when you have health issues,” she offered. “Our personal service is a big contributor to our members’ peace of mind. Other companies just don’t provide that.”
For Alene, caring and compassion come naturally. “I really enjoy interacting with people and getting to know them,” she said. “People can tell if you like what you’re doing. When you take time to listen, it makes the client feel more comfortable.” |